Patient Info

Cancelation & No-Show Policy

We understand that there are times when you can’t keep your dental appointment due to emergencies or obligations for work or family. Those situations will be taken into consideration on an individual basis. However, when you do not cancel with proper notice, you may be preventing another person from receiving much needed treatment.

• When an appointment is booked, the time is reserved exclusively for you. If an appointment is not canceled at least 24 hours in advance, a $35 fee will be charged. This fee is not covered by insurance.
• If a patient arrives over 10 minutes past their scheduled time we will, in most cases, have to reschedule the appointment.
• We reserve the right to cancel an appointment that has not been confirmed.
• For appointments requiring a large block of time (like multiple fillings or crowns), missing or canceling with less than 24 hours’ notice results in a $50 fee, and a deposit of half the co-pay (or half the service cost if paying cash) is required before rescheduling. The deposit is applied to your payment when the service is completed.
• Multiple no-shows or a documented history of last-minute cancelations may result in release from the practice.

As a courtesy, we send multiple reminders via text and email starting 2 weeks before your appointment. Please respond to confirm. Your time is valuable and we appreciate you as our patient.